Privacy Policy
RQ Tour Travel is committed to safeguarding your personal data as part of our responsibility in delivering secure and reliable travel services. We recognize that your trust is fundamental, and we take every reasonable measure to ensure that your information remains protected.
We collect personal information such as your name, email address, phone number, and booking details solely for the purpose of processing reservations, providing customer support, and improving our services.
All data processing activities are conducted in accordance with Indonesian Law No. 27 of 2022 concerning Personal Data Protection, ensuring that your information is handled transparently and lawfully.
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Your data may be shared with trusted third-party service providers, such as payment gateways and travel partners, strictly for transaction and service fulfillment purposes.
In accordance with Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law), users have the right to access, correct, or request deletion of their personal data.
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
Terms & Conditions
By accessing and using the services of RQ Tour Travel, you agree to comply with all terms and conditions outlined on this platform.
All bookings are subject to availability and final confirmation. We reserve the right to modify itineraries due to unforeseen circumstances such as weather conditions or operational requirements.
Users are responsible for ensuring that all information provided during booking is accurate and complete.
Payments must be completed within the specified timeframe. Failure to do so may result in cancellation of the booking.
RQ Tour Travel operates under Indonesian Civil Law (KUH Perdata) and complies with Law No. 8 of 1999 concerning Consumer Protection.
We shall not be held liable for delays or disruptions caused by circumstances beyond our control, including natural disasters or government regulations.
Any misuse of our platform may result in termination of services without prior notice.
Refund Policy
Refund requests are handled in accordance with the nature of the service purchased and the timing of cancellation.
Certain services may be non-refundable, particularly those involving third-party vendors such as airlines or accommodation providers.
Refund requests must be submitted through our official communication channels and will be reviewed on a case-by-case basis.
Processing time for refunds may vary depending on the payment method and financial institutions involved.
We adhere to Indonesian Consumer Protection Law No. 8 of 1999, ensuring fairness and transparency in refund procedures.
Approved refunds will be returned using the original payment method unless otherwise agreed.
RQ Tour Travel reserves the right to decline refund requests that do not meet the stated criteria.